Why should your business have an App and what are its benefits?
According to the report “The State of App Marketing Latin America 2021”, which provides an overview of the mobile application industry in the Latin American region, Mexico stood out as the leader in the Spanish-speaking market, with 1.24 billion downloads, in addition to being located worldwide in the Top 10 of the main app markets with the highest number of downloads.
Digitizing your company and being present in this channel will allow you to have greater visibility and increase your market share. For this reason, we will describe 3 advantages of having an App, as well as important statistics and the impact you can expect on your business.
1. Increase the visibility of your company:
By 2025, the GSMA, an industry organization that represents the interests of mobile network operators around the world, estimates that there will be 422 million smartphones in the region. Without a doubt, the mobile channel is the one with the highest growth and best penetration compared to other devices. Apps account for a large portion of this penetration, being the channel with the best login-to-purchase conversion.
With an App, you remain present in the user’s mind since your logo is always visible on the customer’s smartphone, reminding him that he can use your services to make a trip.
2. An additional sales channel with greater efficiency:
In addition to increasing the visibility of your company, you can have a much more efficient channel to convert to sales. Customers who buy through mobile applications have 2 characteristics of great importance to brands, such as:
More recurrent customers: Users who have a brand App on their smartphones are 74% more recurrent than web or mobile web users. Recurrence is important because it is cheaper for the company to sell to a customer who has already bought, reducing the acquisition cost, vs. attracting a new customer.
Customers with higher conversion to sales (efficiency): Customers who have your App on their mobile devices buy more than users who do so through any other available sales channel. This is because the app generates more confidence when it comes to registering bank details, a situation that occurs in eCommerce in general and not just in the travel industry. The conversion per channel that we have studied in our sector is as follows:
Applications = 6x
Web = 3x
Mobile Web = 1
3. Customer loyalty:
It is important not to confuse customer satisfaction with loyalty; Although customer satisfaction influences brand loyalty, this does not mean that the customer cannot opt for other services that provide greater comfort. However, having your own App will allow you to provide added value to your users by facilitating the purchase process, with faster and easier access. Above all, take advantage of the reviews you receive to continue improving and increase the satisfaction of your users.
What is the impact of having an App?
As we mentioned before, with an App you will have better efficiency and recurrence. Just visualize this: With a mobile app you will be able to convert a percentage of the volume of clients that you have in a channel such as the mobile web to a user of your native application that will always have you at the Top of Mind when deciding how to travel, and this at their turn translates into increased profits by having a more efficient channel with higher conversion.
If you know what your company needs and you have the necessary equipment, go ahead! Otherwise, you can find companies dedicated to the development of applications specifically for your industry, which can help you have an application adapted to your market, offer, and audience, making your costs, development time, and expected success more efficient.
At Reservamos SaaS we not only have the experience to develop the App for your bus company, but we also have the best ratings in mobile apps and success stories in the sector.
At Reservamos SaaS, we help you listen and adapt to your digital travelers through your eCommerce.
Innovating in your digital sales channel to increase the satisfaction of your digital travelers while increasing your sales is possible. It’s just a matter of listening to your users’ needs and adapting your eCommerce to meet them.
With the goal of helping our allies increase their average ticket value, our technology and product team helped Mexican bus companies IAMSA and GFA implement the hybrid round-trip ticket option on their eCommerce platforms, powered by Reservamos SaaS technology.
Through the hybrid round-trip ticket feature, the sales funnel shows travelers the option to choose a departure date for their trip and, in case they don’t have a defined return day, they can select the open ticket option. This solution offers significant benefits for our allies’ bus lines, including:
Increase in average ticket value: By offering the hybrid round-trip ticket option, travelers can book their trip and ensure a complete experience, resulting in an increase in the average ticket value for each trip.
Greater flexibility for travelers: By allowing travelers to select an open date for their return trip, more flexibility is offered, which can attract a wider audience.
Improved planning and efficiency: By guaranteeing the purchase of a hybrid round-trip ticket, bus companies can better plan their vehicle capacity and optimize their operational efficiency.
Customer loyalty: By offering a more satisfying and convenient ticket purchase experience, bus companies can build customer loyalty, incentivize repeat purchases, and achieve higher long-term traveler retention.
A key to achieving success in your eCommerce is the ability to listen to what your travelers are interested in and adapt it to your online sales channels.
That’s why at Reservamos SaaS, we work closely with each of our allies and brands that integrate our technology into their digital channels. This way, we can provide a satisfying experience for travelers and increase the competitiveness of bus companies.
We spoke with Endeavor Mexico’s team about their efforts within the entrepreneurial ecosystem to continue promoting the development of women in business and entrepreneurship.
According to figures from Endeavor Mexico, among the active companies in their Latin American network, over 120 women hold leadership positions in those companies. As part of their efforts to open the conversation about diversity and to encourage more women within their network companies, Endeavor created an initiative called EndeavALL. They also promote mixed-gender teams of co-founders and female panelists evaluating startups that apply for their selection process.
We believe that selection should go hand in hand with talent, abilities, career, and the desire to create a multiplier effect to inspire future generations.
Endeavor Mexico
However, there is still a lot of work to be done. In their latest study, “Venture Capital and Growth Equity Panorama in LATAM 2022,” Endeavor highlights a trend that investment in female teams has remained at low levels over the years. Less than 1% of entrepreneurs who received capital were women-led teams. Capital for mixed-gender teams decreased by 9% YoY.
In response, Endeavor indicates that various perspectives and actions must be integrated within companies to effectively promote inclusion and greater participation of women in the business and tech fields. In this process, key points to consider include:
Creating actions to increase the number of women in leadership positions.
Analyzing metrics such as socioeconomic data, education, work experience, and place of residence to promote strategies that help more women find opportunities for participation.
Establishing mentorship groups focused on women to address the challenges and opportunities available within the entrepreneurial ecosystem.
Increasing capital invested in companies founded by women or with women in the founding team.
Endeavor has implemented various strategies to promote the inclusion of women in companies and technology entrepreneurship, including the EndeavALL initiative. They are committed to reinforcing their mission to change Mexico by promoting an inclusive, equitable, and diverse entrepreneurship environment where the person comes first, along with their #TeamCrazy philosophy. For Endeavor, diversity, and inclusion encompass the opening of opportunities regardless of where an entrepreneurial person is located in Mexico, their education, gender, or sexual orientation.
EndeavALL stems from the belief that the world is full of possibilities and opportunities, and that there are no barriers to contributing knowledge and sharing experiences with the world. In that sense, Endeavor recognizes, values, and promotes diversity because the greater the diversity of voices collaborating, the greater the transformation, social impact, and success.
In March, Endeavor launched its EndeavALLTalks: Female Founders Edition in Puebla, Guadalajara, Monterrey, CDMX, and Mérida, focused on generating conversations about how mental health, entrepreneurial capital, and technology impact “female founders” in their task of promoting high-impact companies.
In their community, Endeavor started its DEI Committee, consisting of four subcommittees: Geography, Education, Gender, and LGBTQ+. Through these subcommittees, they open conversations and listen to their #TeamCrazy about how the Endeavor community can encourage more actions for their tribe and expand them outward to the entrepreneurial ecosystem.
Regarding recommendations that we can all implement to encourage more women to join the business and technology world, Endeavor shares what they have learned through EndeavALLTalks and emphasizes the importance of developing personal and collaborative initiatives to achieve this important goal:
Support and accompaniment among women are one of the best platforms to promote the breaking of the gender gap in entrepreneurship, but it is also important to encourage this support from those who hold leadership positions throughout the company.
Promoting more women to apply for STEM careers, encouraging mentoring of new generations, investing in new projects, or creating niche funds.
There is no better way to promote diversity and inclusion than to be examples of it within each company, both in recruitment areas and among colleagues, and in everyday life. DEI Committees are a learning and teaching tool for the team, for creating manuals and new policies that help expand diversity in teams.
The basis of success and innovation is diversity. And to achieve this diversity, it is essential to understand the existing gaps, know the biases and break them. Just as it is important to always keep a gender perspective in everything that is carried out within a company or entrepreneurship.
Creating more diverse and inclusive spaces requires daily work and commitment that allows for the creation of spaces where barriers are eliminated, so that women can fully develop, both in workspaces and in the entrepreneurial ecosystem. Joining these and other initiatives is key to achieving this goal.
Reservamos SaaS eCommerce platform allows you to integrate your loyalty program and pamper your travelers.
The eCommerce platform developed by Reservamos SaaS allows you to tailor all kinds of initiatives to better connect your company with the digital traveler. A very useful marketing strategy to increase the frequency with which your users purchase their bus tickets online is through a loyalty program. This way, you can offer rewards and exclusive benefits that increase traveler retention and loyalty.
With the support of the Reservamos SaaS development team, Mexican company Grupo IAMSA implemented a loyalty program in its eCommerce and mobile applications across its various bus lines. This rewards program provides benefits such as preferential prices, priority boarding, and additional baggage, among others.
Through this integration, travelers can accumulate and use their points on purchases made through eCommerce and applications. Additionally, it is an opportunity for marketing and operations teams to create exclusive promotions and offers and establish a direct communication channel to share these benefits through notifications on both channels.
With a loyalty program, you can:
Increase the frequency of purchases for your travelers by motivating the use of accumulated points and taking advantage of offers.
Improve traveler retention by creating a bond with them and incentivizing each purchase.
Increase the average ticket value by making purchases that add points to the program.
Obtain valuable information about each traveler, including their preferences, purchasing habits, and behavior in the purchasing process, and thus improve traveler satisfaction.
Increase loyalty to your bus company, recommendations, and greater positioning of your company in the market.
The Reservamos SaaS eCommerce platform adapts to your company to implement initiatives that increase sales and connect more effectively with your travelers. Additionally, with the constant support and follow-up of our development team, we guarantee the success of each implemented initiative.
This year, the United Nations defined the following theme for International Women’s Day: “For an inclusive digital world: Innovation and technology for gender equality.” At Reservamos SaaS, we wanted to reflect on this topic and speak with prominent women who are part of the bus sector, and who are changing the game of innovation and technological development. We spoke with them about the impact of women’s participation in accelerating innovation and technological development, and how they are driving growth in the sector through their ideas, talent, and vision.
Their example and trajectory demonstrate that the presence of women is key to forging new paths toward a more equal and technologically advanced future.
How can we contribute from this sector to achieve a more inclusive digital world?
I believe in education focused on innovation and technology, linked to initiatives that promote gender equality in the digital world, which has few professional women and, at the same time, opportunities in a field where the workforce is scarce.
Who is your role model? Which women do you admire and why?
I have admiration for several women I have met throughout my personal and professional life. My mother, grandmother, cousins, friends, and colleagues at work… Women with different stories of victories and overcoming obstacles that teach me and inspire me!
I will mention two influencers that I follow and from whom I learn a lot, Camila Farani and Nath Arcuri. I like the content but mainly their purpose of spreading knowledge and supporting other women to achieve their dreams.
What advice would you give to other women who are starting to work and want to reach leadership positions in their companies?
Women need to occupy spaces, and also assume leadership positions, in the pursuit of equality in companies. It is necessary to fight for a diverse corporate environment, with men and women in equal proportion, that allows different perspectives that result in balanced and successful management.
We have to know that it is possible to contribute with our competence and singularity, respecting our beliefs, values, and competencies, which will not always be the profile/model of men/masculine, but equally powerful and transformative.
From this sector, how can we contribute to achieving a more inclusive digital world?
As a first step, we must raise awareness and accept people’s capabilities and skills regardless of gender. As a society, we have many stereotypes that we use to pigeonhole activities just because that’s how it has always been. Fortunately, this gap has been opening up a little more, with greater acceptance and dissemination, leading to a bit more equity.
I consider women’s groups that come together to develop and train in digital activities to be a good initiative since they can serve as support and provide women with the confidence to establish themselves in the workplace and personal life. Media dissemination and social networks, given the era we are in, will continue to function as the most adaptive tool.
Who is your role model? Which women do you admire, and why?
Carol Shaw, is known as the first professional female video game designer. She worked for Atari and Activision and created the game River Raid for Atari 2600 in 1982, with more than a million units sold.
What were the biggest challenges you faced in your career due to your gender, and how did you overcome them?
In my case, I studied Computer Systems Engineering, and the mere fact of studying engineering, where the term “engineer” was traditionally used to refer to male students, was a challenge. It was only recently that the term “engineer” has been recognized as gender-neutral.
Taking courses related to circuit programming was challenging because it required soldering some parts and having contact with electrical current, for example, since some activities were defined as exclusively for male students within the same degree program.
A key part of overcoming stereotypes is having confidence in oneself and accepting that one is not born knowing everything. Both men and women can learn any type of knowledge and skills. As individuals, we must learn to respect ourselves.
