¡We did it! 2.3x NPS increases above industry standards by measuring and understanding the traveler’s interaction.
In the solutions optimization phase, we rolled out an “NPS strategy” to challenge and test our solutions with Expreso Brasilia’s travelers. Collecting anonymous data, customer evaluations, habits and interactions allowed us to test and make changes to the eCommerce experience.
Digital transformation is not only about software. We feel proud at Reservamos to have introduced a key concept at Expreso Brasilia. This will ultimately benefit the travelers & the Company. Onward & upward.
Through an NPS survey conducted on one of the Grupo IAMSA bus lines, we were capable of measuring the main steps of our eCommerce purchasing funnel, understanding the brand loyalty level, and benefit both travelers’ experience and the digital channel growth.
The results are outstanding, above 70 points, and we find a very high value in the following steps within the traveler purchase experience:
Origin and destination search – Very intuitive!
Excellent payment options.
I received immediately in my email my confirmation and tickets.
According to the survey, travelers highlighted the purchasing experience and their preference for the brand to continue buying and recommending it to other users. The NPS strategy score from this exercise exceeded other industries, such as eCommerce and transportation services.
Technology empowers us as companies and empowers our travelers to make better decisions in less time.
Year after year, millions of international tourists explore countries and regions unknown to them, and your digital platform must be prepared to provide the attention they need, in an easy and practical way.
With Reservamos SaaS technology, your eCommerce is internationalized and helps you connect with travelers worldwide.
With just one button it will be easier for the users of your digital channels to choose their favorite destination and buy the ticket to their next adventure.
Changing from Spanish to English will be very simple and will make it easier for users to navigate through the platform.
So the next time you are asked: ¿Hablas español? Don’t worry, with Reservamos SaaS technology, your digital platform will be ready to respond and provide the best service to your travelers.
In the dynamic world of ground transportation, competition and efficiency are key aspects to stay ahead. At Reservamos SaaS, we understand the importance of offering technological solutions that enhance the travelers’ experience and, in turn, boost companies’ capabilities. With this commitment in mind, we have developed our latest update on the eCommerce platform: Multi-Brand Offers in a Single eCommerce.
What Do We Mean by “Multi-Brand Offers”?
This new functionality arises in response to a request from Grupo IAMSA, one of our partners, who sought to optimize the presentation of their multiple brands on their digital sales platform.
The main objective is to allow travelers to access all available routes from IAMSA brands (ETN, Costaline, and GHO) from any results page of any of the brands.
This means that, for example, a traveler on the ETN results page can see and select routes from Costaline. Once selected, this feature will redirect them directly to seat selection in Costaline, without having to go through its respective results page, allowing them to continue with the purchase flow in the corresponding funnel. Additionally, if they are accumulating Doters points, these would accumulate in Costaline.
Key Benefits for Travelers
Convenience and Ease of Use
The ability to view and select routes from different brands from the same eCommerce greatly simplifies the purchase process. The traveler no longer needs to navigate between different websites to find the best travel option. This not only saves time but also improves the user experience.
Greater Availability of Options
By consolidating the route offerings of several brands on a single results page, travelers have access to a larger number of options. This allows them to compare schedules, prices, and routes more efficiently, ensuring they find the option that best suits their needs and preferences.
Continuity in the Purchase Process
One of the most notable advantages of this functionality is the ability to continue the purchase flow without interruptions. As mentioned in the example, if a traveler on the ETN results page selects a Costaline route, they will be redirected directly to the seat selection page of the latter, maintaining consistency and fluidity in the purchase process.
Personalized Recommendations
Despite the integration of multiple brands, our recommended trips functionality will still be present. These recommendations are based on criteria such as route, schedule, and price, ensuring that travelers always receive suggestions that align with their preferences and needs
Benefits for Our Partners
Maximizing Visibility and Sales
For bus companies, the ability to display all their brands on a single eCommerce platform significantly increases the visibility of their services. This makes it easier for travelers to discover new routes and options, and as a result, increases sales by offering a greater variety from a single access point.
Strengthening Competitiveness
In a highly competitive market like ground transportation, offering an optimized and diversified shopping experience can be a key differentiator. Companies that implement this functionality can position themselves as leaders in innovation and customer service, attracting and retaining more travelers.
Advanced Analysis and Personalization
With the consolidation of data from several brands in a single eCommerce, companies can obtain more comprehensive insights into travelers’ preferences and behaviors. This allows for more effective personalization of offers and promotions, improving traveler satisfaction and fostering brand loyalty.
The introduction of “Multi-Brand Offers” functionality on eCommerce platforms enhances the shopping experience for travelers by offering them greater convenience and options and provides bus companies with powerful tools to maximize their sales and operational efficiency.
At Reservamos SaaS, we are committed to continuous innovation and adapting to market needs. If your bus company manages multiple brands in separate eCommerce platforms, we can help you share all your routes on each of your platforms.
